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How your message is handled
Your message goes straight to the editorial team that publishes the reviews on this site. Nothing you type into the form is shared with Sol or any other casino operator, and no part of it is sold or passed on for marketing purposes. The team reads each submission and uses it to improve the accuracy of the reviews, correct errors and decide which operators deserve closer scrutiny next.
In practice, this means you can write frankly about a bad experience with a bonus or a slow cashout without worrying that the casino will see your name attached to the complaint. The editorial team keeps the identity of contributors separate from the content of the review notes, so the feedback stays useful without creating a trail back to you.
Feedback about this website
Comments about the site itself — a broken link, a confusing section, a review that has gone stale — are treated as maintenance requests. The team logs them and works through them in order of how much they affect other readers. A note about an outdated wagering term on a popular page will be handled faster than a stylistic quibble, but both get read.
When your feedback leads to a change, the review is updated and the revision is noted in the page history. The team does not reply to every message, but it does act on the ones that point to a specific, verifiable problem. Vague praise or general disappointment rarely changes anything; a precise observation about a particular page does.
Writing a useful message
To get a response that actually helps, name the casino, the page and the date you were there. If the issue is a bonus term, quote the exact wording you saw. If it is a payout problem, describe the sequence of events without naming the casino's support staff — the team does not need their names to verify the complaint against the operator's published terms.
Include the outcome you expected versus what happened. That contrast is what lets the editorial team judge whether the discrepancy is a typo, a deliberate policy shift or a change that slipped through without a notice. Messages that arrive with a subject line naming the operator and the core issue get routed correctly the first time; everything else takes longer to sort.
Privacy and retention
The information you submit is kept only as long as the editorial team needs it to resolve the matter. Once a correction is published or a complaint is closed, the message is deleted from the active inbox. No archive of reader correspondence is maintained for future reference, and no automated profile is built from the topics you write about.
Messages are not forwarded to third parties for any reason, including research, advertising or legal inquiries. If a matter involves a serious allegation about a casino's conduct, the team may ask you separately for permission to share details — that choice stays with you, and declining it does not affect how your original message is handled.